FAQ

TRD Logo

Please note that we are phasing out the use of the TRD logo, if you see a product selection that is not available with the TRD logo, it has been permanently discontinued.  Please do not message us regarding the TRD logo, thank you.  

Shipping Policy

All domestic orders are shipped USPS.  Shift knobs and battery clamps are shipped via 3 Day USPS Priority, while all else is shipped via 3-5 Day USPS First Class.  Generally all non-back ordered items are shipped within 3 days upon receipt of order.  Order confirmation, shipping notification and tracking are provided for all orders.  All lost domestic shipments will be reshipped at no expense to the customer.  US (domestic) shipping on all orders over $15 is free.  We ship worldwide, see specific rates under the product listings/cart. 

 

ALL INTERNATIONAL ORDERS ARE SHIPPED USPS OR DHL.  DHL IS THE RECOMMENDED OPTION FOR FAST, GUARANTEED, RELIABLE DELIVERY. 

 

IT IS THE CUSTOMERS RESPONSIBILITY TO ENTER THE SHIPPING ADDRESS COMPLETELY, ACCURATELY AND IN ENGLISH.  LOST ORDERS WILL NOT BE RESENT IF LOSS IS DUE TO: INCOMPLETE ADDRESS, INACCURATE ADDRESS , OR ERRORS DUE TO TRANSLATING THE ADDRESS. 

 

ALL TAXES AND DUTIES IN THE DESTINATION COUNTRY ARE THE RESPONSIBILITY OF THE CUSTOMER. 

 

NOTE THAT USPS SHIPPING HAS NO RELIABLE TRACKING ONCE THE PACKAGE LEAVES THE US.  SHIPMENTS MAY TAKE UP TO 4-6 WEEKS TO ARRIVE.  THE CUSTOMER WILL ASSUME ALL RICK OF LOSS FOR USPS SHIPMENTS OUTSIDE OF THE USA AND CANADA ONCE THE SHIPMENT IS DELIVERED TO USPS.

Please see the "International Resellers" section for authorized resellers that may be located in your country.

Returns & Refunds

Please contact us if you are unhappy with your purchase for any reason.  If you have received an incorrect or defective item we will make it right.  If you have changed you mind on a purchase you may return it for a refund as long as the item is in "as new, unused" condition.  The customer is responsible for return shipping on all orders unless the incorrect item was shipped or the product is defective.   Any shipping fees are non refundable.  Shift knobs and battery clamps are subject to a $10 restocking fee.

Return Instructions:

Please include a note with your order number and exchange/refund request. 

Please retain the tracking number from your return shipment, exchanges or refunds will be provided only once the product has been received at our facility. 

AJT DESIGN is not responsible for lost, missing or damaged return shipments.  

Warranty

All items are guaranteed against manufacturing defects and breakage for a period of 1 year after the date of sale.  The warranty does not cover: abuse, neglect, lost items or normal wear and tear.  Please contact us if you believe your product has failed under warranty and we will evaluate your case.  

Future Products

AJT DESIGN always has plans for new products.  The list of what is currently on our radar includes but is not limited to:

  • 2016+ Tacoma Cup Holder Trim Ring

  • 2014+ Tundra Shifter Trim Ring

  • 2014+ Tundra Cup Holder Ring

  • Wrangler JL Vent Rings

  • 2019+ Chevy/GMC Fob

New products and colors are decided largely based on customer requests.  If you have something in mind, please let us know.  We can't promise to do everything, but your input is welcome. 

Custom Items

As much as we would like to, AJT DESIGN can not provide custom products at this time.  This includes custom colors.  

Red Panic Button

If you are ordering a Injection Fob case and would like the panic button only to be red, you must purchase an additional button set.  We do not sell buttons individually or in mixed sets. 

Long vs. Short Shift Knob

We offer our shift knobs in both "Long" and "Short" versions to fit a wide range of applications.   Note that both the long and short knobs will sit at the same height as installed.  The long version will cover more of the chrome shaft for applications such as Tundra, FJ and 5th Gen 4Runner.  The long version will not fit applications such as Tacoma or 4th Gen 4Runner.    

© 2019 AJT DESIGN, LLC

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